What We Do
We have a UK based team of highly trained online dating safety experts who work around the clock to keep our sites scammer free. Here’s how…
You’ll find a ‘Report Profile’ button on every single profile. Once a profile has been reported, one of our moderators will investigate and deal with the query within the hour. Don’t be afraid to report a profile. If you think a member is acting suspiciously, let us know as soon as possible. All reports are made anonymously.
When you report a profile, you’ll be given the option to chat live with one of our experts. They’ll look into any profiles you believe to be suspicious and remove them if necessary. Your safety is our priority, so don’t hesitate in contacting us.
Our team of super humans work 24 hours a day, 7 days a week to ensure that all of our members are genuine. They review every profile and photo that is uploaded to the site, as well as looking out for common scammer trends. Thanks to them, you’ll only ever find real people on our sites.
Dating safety advice
Keeping you safe online is our goal, and that’s why we feel it’s important to share our knowledge with you. Our team regularly post tips and advice on how to spot a scammer, and how to avoid falling prey to them. Not only that, we’ll keep you up to date on the latest scammer trends.
Not only do we have super humans fighting the war on scammers, we also use advanced anti scam software. This advanced technology cross references profile information with common scammer information and trends, giving us a risk rating for each member. Those with a high risk rating will then be monitored by our team and removed if necessary.
Freephone customer care
We know that it’s nice to talk to a human when you need help. Our Customer Care Team are available Monday to Friday on our freephone telephone number 0800 987 5555. Our team of experienced online dating professionals are based in the UK and are happy to answers any questions you may have.
We use numerous tools to ensure that all profiles are genuine. In addition to our anti-scam software, we check the validity of profiles by cross referencing profile information on Facebook and Google Image Search. Although scammers are our main focus, we also protect you from fake profiles created for entertainment purposes. We don’t like time wasters, and that’s why you’ll only ever find authentic members on our sites.